Privacy Policy

General

This Privacy Policy applies to all services provided by Costa Travel & Tourism and its affiliated partners, collectively referred to as “Costa Travel”, “we”, “our”, or “us”.

We value your trust and are committed to protecting the privacy, confidentiality, and security of your personal information. Your data is handled responsibly and only used for lawful purposes related to the travel and tourism services we provide.

By using our website or services and providing your personal information, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from providing personal data to us.

Costa Travel & Tourism complies with applicable data protection laws and takes reasonable steps to ensure your personal information is processed securely and transparently.

Information We Collect

To provide travel-related services and complete your bookings, we may collect the following information:

• Full name

• Phone number

• Email address

• Residential or mailing address

• Passport and visa details

• Nationality and travel document information

• Frequent flyer or loyalty membership details

• Travel preferences and special requests

• Health or dietary information relevant to travel arrangements

• Payment-related information (processed securely through payment gateways)

• Website usage information such as IP address, browser type, device information, cookies, and browsing activity

How We Use Your Information

We use your personal information for the following purposes:

Service Fulfillment

• Processing flight, hotel, visa, transport, and holiday bookings

• Confirming reservations and issuing travel documents

• Communicating booking updates and customer support

• Managing cancellations, changes, and refunds

• Meeting legal, immigration, customs, and regulatory requirements

Customer Support & Communication

• Responding to inquiries and requests

• Providing travel assistance and service updates

• Improving customer experience and service quality

Marketing & Promotions

With your consent, we may send:

• Promotional offers

• Travel deals and holiday packages

• Newsletters and marketing communications via email, SMS, or social media

You may unsubscribe from marketing communications at any time.

Website Analytics

We may analyze website traffic and usage patterns to:

• Improve website performance

• Personalize user experience

• Understand customer interests and travel trends

Sharing of Information

Costa Travel & Tourism does not sell or rent your personal information to third parties.

However, your information may be shared with trusted service providers and partners when necessary to complete your travel arrangements, including:

• Airlines

• Hotels

• Tour operators

• Transportation providers

• Visa and immigration authorities

• Government authorities where legally required

• Payment gateway providers

We take reasonable precautions to ensure that your information is handled securely by third parties.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Provide relevant offers and content

You may control or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features.

Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

Access to personal data is limited to authorized personnel and trusted service providers who require the information to perform their duties.

Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Maintain business and financial records

You may request deletion of your personal data where legally permitted.

Third-Party Websites

Our website may contain links to external websites. Costa Travel & Tourism is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites separately.

Children’s Privacy

Our services are not directed toward children under the age of 16 without parental or guardian consent. If we become aware that personal data has been collected from a child without proper authorization, we will take steps to remove such information.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Payment Security

Costa Travel & Tourism does not store your credit or debit card details. All payments are processed securely through authorized banking and payment gateway providers.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon posting.